Terms and conditions
Answers to your questions
How does your delivery system work?
- Enter your postal code in the "shopping cart" to find out your delivery rate. 8.00$ and more
- The address of the shipment must be accurate and complete. The recipient or someone who could receive the package should be present on the day of delivery.
- We cannot guarantee a specific time for delivery. Deliveries take place between 9am and 5pm.
- We deliver every day including weekends. Choose the date that suits you and we'll take care of the rest.
Is it possible to have a gift wrap?
- We offer 100% degradable and 70% recyclable packaging.
- Kraft paper, coloured paper and reusable silk ribbons will bring out the natural side of our products.
- We encourage our customers not to choose the option of packaging the stems in water. This forces us to use a non-degradable cellophane sheet.
Do you deliver the same day?
- Same day delivery possible for orders placed before 3pm.
- Orders placed after 3pm will be delivered the following day.
- Last delivery time 6pm.
- Exception to the rule: Valentine's Day and Mother's Day
Where do your flowers come from?
- We encourage small and large local, Quebec and Canadian growers who provide us with seasonal flowers from March to October.
- We vary the origin of the flowers. This allows us to have a wide choice of different flowers, plants and cacti.
- Holland, France, South America, USA, etc.
Are your flowers and plants fresh?
- We have a daily stock supply. This allows us to offer fresh products.
- The flowers are treated and nurtured before they leave your home so that you can enjoy them for as long as possible.
- Visit our Maintenance Tips page to help you keep your furniture as fresh as possible.
Is there an in-store pick-up?
- Yes, you can pick up your order in shop the same day. Please allow at least 3 hours for your order to be processed and prepared.
- If certain items are not available in shop on that day, we will contact you by phone to advise you of a substitution.
- If you wish to pay in-store, you can place your order by telephone with one of our specialists.
Modalities
orders
- We reserve the right to refuse to provide a service to anyone if we deem it necessary.
- All cancellations must be made 24 hours before the delivery date.
- No changes to the order are permitted within 24 hours of delivery.
- For an addition, please contact us by phone.
Prices and products
- Prices of our products are subject to change without notice.
- We may add temporary promotional offers or price reductions.
- The prices on our website may differ from the prices in the shop.
- The products sold on our website are natural products. They may therefore differ from the images.
Payments
- Marché Aux Fleurs does not keep any bank details.
- In the shop we accept the following payment methods: cash, debit card, credit card and cheques.
- If there is a refund, it will be made by Interac transfer within 30 working days of payment.